Refund Policy

Last updated: October 3, 2026

Logosym provides digital services and AI-assisted creative tools. We want our refund conditions to be clear before customers purchase.

1. 15-Day Refund Request Window

You may submit an eligible refund request within 15 calendar days after the original purchase date. The 15-day period begins when your payment is successfully completed.

2. Eligible Circumstances

A refund may be approved when:

• You accidentally purchased the same product or plan twice
• You were charged more than once
• Payment succeeded but the purchased service was not delivered
• A confirmed technical problem prevented meaningful access
• The purchased functionality was materially different from its description
• You purchased accidentally and have not substantially used the service
• Applicable law requires a refund

3. Change-of-Mind Refunds

A change-of-mind request submitted within 15 days may be eligible.

Because Logosym provides digital computing, generation and downloadable creative services immediately after purchase, we may consider how much of the purchased service has already been consumed.

Where legally permitted, substantial use may result in a partial refund or a declined change-of-mind refund. This does not affect mandatory consumer rights.

4. What May Constitute Substantial Use

Depending on the plan, relevant use may include:

• Consuming a significant portion of included generations or credits
• Creating numerous completed projects
• Exporting a substantial quantity of paid assets
• Using generated material commercially
• Exhausting the purchased plan
• Using substantially all of the service period

We will assess requests reasonably and consistently.

5. Technical Problems

If you are experiencing a technical problem, contact us. We may provide an appropriate remedy such as:

• Troubleshooting
• Restored access
• Replacement credits
• Reprocessing
• Account correction
• Service extension
• Partial refund
• Full refund

6. AI Output Quality

AI generation is inherently variable. A refund is not automatically due simply because:

• You prefer another style
• You do not like a particular generated name
• A generated logo is not your preferred concept
• A brand idea is not available as a trademark
• A domain or social username is unavailable

If the service materially fails to provide the functionality described at purchase, contact us.

7. Duplicate Charges

Confirmed duplicate charges will be refunded.

8. Non-Refundable Circumstances

Unless required by law, refunds may be declined for:

• Requests submitted after 15 days
• Fraudulent refund requests
• Substantially consumed digital access
• Credits or limits already fully consumed
• Unauthorized resale
• Accounts terminated for serious abuse
• Failure to conduct trademark or legal clearance
• A customer's change in business plans
• Loss of downloaded files caused by the customer

9. How to Request a Refund

Email: [email protected]

Include:

• Full name
• Account email
• Transaction or order number
• Purchase date
• Plan purchased
• Reason for the request
• Relevant screenshots where applicable

Never send your password or complete card number.

10. Review Time

We aim to review complete refund requests within 5 business days. Additional information may be requested where reasonably necessary.

11. Refund Method

Approved refunds are returned to the original payment method. We cannot normally refund to a different card, bank account or payment service.

12. Bank Processing Time

After Logosym submits a refund, the customer's bank, card issuer, PayPal, Stripe, Airwallex or other payment provider may require additional time before the funds appear.

13. Payment Disputes

Please contact us before initiating a payment dispute whenever possible so we have an opportunity to resolve the issue. This does not limit legitimate rights available through your payment provider or applicable law.

14. Consumer Rights

Nothing in this Refund Policy limits mandatory consumer protections that cannot legally be waived.

Contact and merchant information

Logosym
Address: AV OTMAN BEN AFFAN ZKT 26 NR 123 TETOUAN
Country: Morocco
Email: [email protected]
Phone: +212783067694
Registration: ABID EL KHAMLICHI